M·A·C Innovation Lab

Outline
Served Valtech in the design & development of a connected suite of mixed reality, omni-channel experiences destined to enable customers to discover their ultimate foundation; design their own palette; try before they buy; collect their favorite items as well as custom print designs on physical product.
Having led the make-up industry for the past 30 years, M·A·C Cosmetics challenged themselves to create the shopping experience of the future. A mission that, over the course of 18 months, saw M·A·C collaborate with Valtech to put together the M·A·C Innovation Lab in Queens, New York.
An omni-channel retail experience composed of a suite of mixed reality applications that enable customers to find their unique shade match; identify their favourite lipsticks; try on M·A·C's latest looks; design their own palette and create custom product designs to take home with them.
9 months into the innovation, Valtech brought on our Founder, Oscar de la Hera Gomez, to lead the design technology of the suite. The work has since been featured on Forbes, Vogue and WWD and led to a 200% increase in engagement by the end of the first month.
What We Did

Honors, Press & Recognition
Louis Lionetti & Matthew Smith discussing the M·A·C Innovation Lab during Microsoft Ignite 2021.
Satya Nadella discussing the M·A·C Innovation Lab during the Microsoft INSPIRE 2021 Opening Keynote.
Forbes: MAC Cosmetics New Concept Store Is The Next Step In Virtual Retail
Vogue: How to market lipstick in a pandemic
WWD: MAC Cosmetics Is Piloting a Retail Concept in New York City
Yahoo: MAC Cosmetics Is Piloting a Retail Concept in New York City
Glossy: Beauty & Wellness Briefing: Inside MAC Cosmetics’ retail strategy for the ongoing Covid-19 environment
Perfect Corp: M·A·C Sees 200% Boost in Customer Engagement with Digital Tools … Strong Virtual Try-On Conversion.
Media



