Beats Tempo

Outline
We helped Firstborn in the design & development of a suite of applications aimed to help Apple Store Employees learn how to sell Beat’s upcoming products, the Powerbeats Pro and Solo Pro 3. Tempo produced a 2.14x increase in the sales and the retail application can be found in 200 Apple Stores around the world.
In 2018, Beats approached Firstborn with a unique set of challenges: How do you sell a product that's still in development? How do you experience a product you can't yet hold or even hear? Moreover, how do you do it at scale, make it personal and reach an audience from sell-in to sales floor?
To answer this brief, Firstborn created a suite of digital tools crafted to educate Apple Employees on Beats latest innovations. Designed for learners of all types - meticulously rendered 3D models, motion graphics, and an immersive engaging narrative brought complex product features to life in an easy-to-undestand format that simulated the experience of holding and using the products while they were still in development.
In 2019, Firstborn had succesfully delivered the first iteration of the suite for Powerbeats Pro, which was available on iPad in English and invited us onboard to help them scale the suite of applications to all formats and languages.
What We Did
Outcomes
Available in 20 languages in 200 Apple Stores around the world.
Trained 600,000+ employees.
2.13x increase in sales.
Increased awareness through VIP experiences
Demonstrated new Transparency feature at IFA Berlin
Honors, Press & Recognition
January 12th FWA of the Day
D&AD: Graphite Pencil in Design Transformation | Operational Transformation
D&AD: Wood Pencil in Digital Design | Service Digitisation Category
The Webbys: Nominee for Best Visual Design | Aesthetic | Apps, Mobile & Voice Category
CNET: Beats Solo Pro review: Caught between AirPods Pro and hard place
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