Master Service Agreement (MSA)

A term used to describe a pdf that details the arrangement that has been reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements.

Invoice
BUSINESS
A term used to describe a pdf considered to be a bill for a SoW or an installment of an SoW.
Purchase Order (PO)
BUSINESS
A term used to describe a pdf considered to be a bill for a SoW or an installment of an SoW.
Scope of Work (SoW)
BUSINESS
A term used to describe the area in an agreement where the work to be performed is described.
Service Level Agreement (SLA)
BUSINESS
A term used to describe a document that details an agreement between a service provider and a customer that identifies both the services required and the expected level of service.