What is a Journey Map?
A user journey map is a visualization of the process that a person goes through and the emotions that they feel when using a product, service or experience.
When creating a new feature, product, service or experience (i.e. a creation) or questioning how to improve a creation it is fundamental to know what currently works and what doesn't from the perspective of your target audience.
In order to learn how a creation functions for the target audience, individuals or organizations often carry out user research, desk research and interviews to gain an intimate, in-depth understanding of their customer.